Getting paid for your services makes you a professional. He gets paid to drive a truck, he may not be the best, or an expert, but you could call him a professional
I don't answer without any hands free way of taking a call. I cant afford a ticket. I have an Iphone so if a call comes in and I don't have my bluetooth, I set it to speaker and place it in my shirt pocket. Both the mic and speaker face right at you so talking and hearing are easy.